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STORE POLICIES

  • PURCHASING FIREARMS ONLINE

    It is illegal to ship firearms to anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online may be picked up at our store or shipped to an FFL (gun store) near you. We may contact and verify the FFL you select during checkout before we ship your firearm(s). The buyer is encouraged to contact the receiving FFL licensee before purchase.

  • RETURNS

    If you are not satisfied with your purchase, please contact us within 15 business days of purchase.

    Sales on the following items are final:

    1. Special orders.
    2. Products sold "as is" or "used" or that have been installed or used after receipt.
    3. NFA items.
    4. Illumination devices, electronic sights and optics.
    5. Firearms
  • USED FIREARMS

    Used firearms may not be returned. All sales are final. Description and photos (if available) are provided by the seller.

  • GENERAL FIREARM SALES

    All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

    All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

  • If you place an order and then cancel it for any reason you will receive a refund back to your credit card. You will, however, be charged a 25% restocking/cancellation fee for any order which is cancelled. This fee is non-refundable. You also agree not to initiate a chargeback to recover the restocking fee. If you do initiate a charge-back on an order you cancel you agree to pay all charge-back fees to NE Guns and agree to let NE Guns charge any payment method you have on file to recover any fees mentioned here within this clause. There are no refunds on firearms if the firearm has shipped from our premises. There are also no refunds on receiving an item and then returning it in a used condition. Uppers in which you customize and choose options are, according to law, made to order items.
  • SECURE TRANSMISSION

    All information collected during the checkout process is transmitted via industry standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

  • ORDER FULFILLMENT

    All orders are shipped promptly from a distributor warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

  • ONLINE PRICE & DESCRIPTION ERRORS

    Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

  • AMMUNITION PURCHASES

    You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.

  • Firearms Training Policies

    Refunds:

    We have a no refund policy here at the NE Guns. If you are unable to attend your class you are welcome to reschedle for the next available class.  When you cancel that means someone else could have taken your seat in that class. Tardiness, we understand life happens. However, you will be required to re-schedule if you are 30 minutes late for class. Your disruption is not fair to the other students, and you will not be able to make up the training time missed.

    Safety Policy:

    At NE Guns safety, is our number one priority. We reserve the right to ask anyone not observing the safety rules or behaving in a belligerent manner to leave the range or the classroom in order to secure the safety of other students. This includes individuals under the influence of controlled substances, alcohol etc.

    We use dummy ammunition for all classroom work for training in loading and unloading etc.

    We have an absolute NO LIVE AMMUNITION IN THE CLASSROOM for all firearms classes

    NO EXCEPTIONS ~